Frequently Asked Questions

Q:   How do I enable Java on this website?

A:   Navigator 3.x Go to "Options | Network Preferences..." from the main menu Change to the "Languages" tab To enable: make sure "Enable Java" check box is checked To disable: make sure "Enable Java" check box is unchecked Restart the browser Communicator 4.x Go to "Edit | Preferences..." from the main menu Select "Advanced" panel To enable: make sure "Enable Java" check box is checked. To disable: make sure "Enable Java" check box is unchecked. Restart the browser Explorer 3.x Go to "View | Options..." from the main menu Change to the "Security" tab To enable: make sure "Enable Java programs" check box is checked To disable: make sure "Enable Java programs" check box is unchecked Restart the browser Explorer 4.x Go to "View | Internet Options..." from the main menu Change to the "Security" tab Select "Custom" and click on the "Settings..." button To enable: make sure a setting other than "Disable Java" is selected under "Java." If you're not sure which setting to choose, select "High safety" To disable: make sure "Disable Java" is selected under "Java. " Restart the browser Explorer 5.x Go to "Tools | Internet Options..." from the main menu Change to the "Security" tab Click "Custom Level..." button To enable: make sure a setting other than "Disable Java" is selected under "Java." If you're not sure which setting to choose, select "High safety" To disable: make sure "Disable Java" is selected under "Java. " Restart the browser Simply reloading the page, rather than restarting the browser, maybe sufficient under most conditions and browser versions. Back to top

Q:   I don't have Java, where do I get it?

A:   You can download the latest version of the Java runtime environment from Sun Microsystems for free at http://java.sun.com. Back to top

Q:   How do I enable ActiveX controls on this website?

A:   If your browser has blocked ActiveX content all you need to do is right-click on the bar that says "To help protect your security, Internet Explorer has...". This should bring up a menu that has "Allow Blocked Content.." as one of the options. Simply click on that option, then click "OK" when prompted. You may now take FULL advantage of the Giant Communications website. Back to top

Q:   Can I use VOIP on your Cable Modem?

A:   Yes. VOIP can be used on any high speed internet connection which provides decent "ping" times to a host site. We do not currently offer a VOIP service, but we do plan on implementing one shortly. Back to top

Q:   What is VOIP?

A:   VOIP stands for Voice Over Internet Protocol. It is a standard which allows for voice communication over a high speed internet connection to a phone number or another VOIP number. Back to top

Q:   How much is your Cable Modem service?

A:   Pricing and other information on our cable modem service can be found on the following page. http://www.giantcomm.net/modem.php Back to top

Q:   What is "Wireless Internet"?

A:   Our wireless internet is a service in which we provide a connection to the internet via a land based wireless connection. This service sends/receives signals from ground based towers and not from satellites Back to top

Q:   How secure is Wireless Internet?

A:   Our wireless internet service is just as secure as any other broadband internet service. Due to the generally unsecure nature of the internet we do recommend that you take the proper precautions as you would with any other broadband internet service.  Back to top

Q:   My computer has a wireless networking card, is that all I need to get wireless internet?

A:   No. Our wireless internet operates on a completely different standard from wireless networking cards. All wireless internet installs require one of our antennas and modems to work. You do not need a wireless network card to get wireless internet, but you do need a network connection available on your computer. Back to top

Q:   Will Giant Communications install a network card for me?

A:   No. If you wish to have new hardware installed in your computer we recommend that you take it to a certified professional. Back to top

Q:   Can I have more than one E-mail account?

A:   Yes. We offer you up to 3 free e-mail accounts. Back to top

Q:   Can I keep my Yahoo!, Hotmail, etc. e-mail?

A:   Yes. Our service does not keep you from accessing your web based mail through Yahoo!, Hotmail, or any other similar service. As long as you have an active account with the e-mail provider you will be able to check that e-mail with your Giant Communications internet connection. Back to top

Q:   Can I check my Giant Communications e-mail away from home?

A:   Yes. You can check your e-mail anywhere that you have an internet connection. We offer a web-based mail service that allows you to check your e-mail from a website. Just go to mail.giantcomm.net and enter your user name and password. Back to top

Q:   What is a UPS with AVR?

A:   As a general rule we recommend that all of our customers have their computers and internet equipment plugged into an UPS with AVR. UPS stands for Uninterrupted Power Supply, and is commonly referred to as a battery back-up. AVR is a feature that is available on some UPS units. AVR stands for Automatic Voltage Regulation. The use of an UPS with AVR will greatly lengthen the life of most electronics plugged into it as it shields them from not only black-outs but also under voltage, over voltage, and "noisy" power. Back to top

Q:   Why can't I get above channel 13?

A:   Occasionally due to power outages or loss of signal your television will loose it's programming. If you are unable to receive above channel 13 but are able to receive the channels 2-13 then this has happened to your television. To fix this, go into your on screen menu on your television and put it in the cable mode. This will allow you to receive channels above 13. To find out how to access your menu and where to find the cable mode please consult your televisions owners manual. Back to top